We ship exclusively with TNT and FAN COURIER (only for Romania). shop.elenaperseil.com bears the transportation risk. We ship internationally to over 50 countries.

Merchandise is generally ready for shipping at the latest one day after you've placed your order. Unless otherwise agreed, the delivery will be made within 1 to 4 business days calculated from the time it leaves our warehouse to the address indicated by the customer depending on the shipping method and destination.

The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents. Product prices are exclusive of all taxes and duties, as well as Romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through TNT. Please note that potential foreign bank charges have to be borne by you.

Shipping Rates

These shipping costs will be billed to the client.

Right to return

You may return merchandise that you have received without indicating any reasons within 10 days by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise and instructions about the right to return enclosed separately in writing. Only in cases of merchandise that can not be shipped (e.g. in cases of bulky merchandise) you may exercise your right to return through a written request (e.g. by letter or e-mail). Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time. Return shipments will be at your cost and risk.

In case of a valid return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value.

You will find all documents helpful in connection with the return of the merchandise - together with the delivery note - in your shipment.

Please note that returns can only be accepted from the original shipping country.

All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any loses incurred due to changes in the exchange rate will not be credited.

If you have questions concerning your right to return the merchandise, please contact us.